Product reviews

The Spirit to Serve: Marriott's Way

In "The Spirit to Serve", J.W. Marriott, successor to the founder of the successful Marriott hotel chain, distills years of hard-earned wisdom and experience into 12 timeless lessons that managers at any level can implement in their own business lives. From effectively managing and motivating employees to preserving order amid change, Marriott examines his successes and his failures in vivid detail, and shares the insights he has gleaned from them.